For Assistance Call 1-800-323-4568
It may be possible to obtain you combination. However, for security reasons you will not be given the combination when you call, just the instructions. If there is a key control access to the combination lock or the serial number on the back of your combination padlock starts with 0 (zero)you will have to contact the school or institution from which you purchased or obtained the lock. They may still have the combinations. We do not maintain a file of combinations for these types of combination padlocks.
If your serial # starts with a 5 or a H it may be possible to obtain the combination. Please contact the American Lock Customer Service Department for pricing and details.
Lost Key
If you lost a key please contact your local locksmith or hardware store. They should be able to make copies of your original key while you wait. If they cannot cut your key at their facility, they should have the ability to place an order on your behalf to have us create copies for you. Your duplicate keys, if ordered through your locksmith or hardware store should be shipped within 10 business days of receiving the order. Please contact American Lock Customer Care for questions or more details.